Shipping & Delivery
Shipping Methods
We offer standard shipping options to ensure your order reaches you conveniently and quickly:
- Standard Shipping from Germany/UK: 2-3 business days
- Standard Shipping from China: 7-12 business days
Shipping Rates
- Standard Shipping: Free for all orders
Shipping Coverage
We currently ship to:
- United Kingdom
- EU Countries
- Switzerland
Processing Times
- Orders are normally processed within 1-2 business days, but could be delayed due to holidays and other events.
- Custom or personalized items may require additional processing time
Order Tracking
- A tracking number will be emailed to you once your order is shipped
- You can track your package through our website using your order number
- Tracking information is typically available within 24-48 hours after order shipment
International Shipping Considerations
- International customers are responsible for any import duties or taxes
- Customs fees are not included in the shipping price
- Delivery times may vary due to customs clearance
Shipping Restrictions
We cannot ship:
- Hazardous materials
- Perishable goods
- Items prohibited by international customs regulations
Lost or Damaged Packages
- If your package is lost in transit, we will:
- Initiate an investigation with the shipping carrier
- Provide a replacement or full refund
- Assist you throughout the process
Special Conditions
- During holiday seasons, shipping times may be extended
- Extreme weather conditions might affect shipping schedules
Shipping Address
- Customers are responsible for providing accurate shipping information
- We are not responsible for packages sent to incorrect addresses provided by customers
Contact Information
For shipping inquiries:
- Email: info@xfacelift.com
- Phone: +86 19710409282
- Hours: Monday-Friday, 9 AM - 5 PM [UTC/GMT+08:00]
Policy Updates
We reserve the right to modify our shipping policy at any time. Updated policies will be posted on our website.
Last Updated: April, 2025